“We're thrilled with the results!”
The new system implemented in August 2020 saved our team from manual processing nightmares, improving our efficiency. Tracking permits and their statuses is now easier, thanks to the user-friendly features. Customers appreciate the program's speed and ease of use. It aligns perfectly with our organization's needs, offering streamlined communication and process improvements. Transitioning from an old Access database to the current system has been pivotal, highlighting the importance of technological advancements.
“Managing permits has never been more efficient!”
Since adopting Permit Central, permit processing has significantly improved, reducing the time from 20-25 minutes to 5 minutes or less. It's been a huge relief, as the previous process consumed about 75% of my time. The user-friendly platform provides detailed reports, making my job much easier. Transport companies have provided positive feedback on the improved permit approval process, expressing satisfaction with the quick response and approval. Amongst the high praise from users, one person said it is the best thing that has happened to them permit-wise.
“It’s essentially a system I don’t need to think about anymore.”
Our timelines are basically down to nothing now, applicants are able to jump online and check the status, we don’t hear from them again. We’ve seen a direct financial benefit from using Permit Central. Not only has it paid for itself, but we’re processing more permit applications with ease, driving increased revenue through more efficient permit processing, making it a valuable investment for North Glengarry’s future.
“We’re excited to offer this new system to the public.”
It will make it easier for businesses and individuals to obtain permits for oversize and overweight loads, saving valuable time for applications, and County administrative staff.
