“Seconds can be critical for emergency responders.”
Prior to the implementation of Municipal 511 for road closures and construction, slower manual processes meant emergency crews could be unaware of construction or closures on their route. Now using Municipal 511, county closures will go directly into computers in each paramedic vehicle.
“We're thrilled with the results!”
The new system implemented in August 2020 saved our team from manual processing nightmares, improving our efficiency. Tracking permits and their statuses is now easier, thanks to the user-friendly features. Customers appreciate the program's speed and ease of use. It aligns perfectly with our organization's needs, offering streamlined communication and process improvements. Transitioning from an old Access database to the current system has been pivotal, highlighting the importance of technological advancements.
“Managing permits has never been more efficient!”
Since adopting Permit Central, permit processing has significantly improved, reducing the time from 20-25 minutes to 5 minutes or less. It's been a huge relief, as the previous process consumed about 75% of my time. The user-friendly platform provides detailed reports, making my job much easier. Transport companies have provided positive feedback on the improved permit approval process, expressing satisfaction with the quick response and approval. Amongst the high praise from users, one person said it is the best thing that has happened to them permit-wise.
“The permit application process was efficient and easy to navigate - no unnecessary fuss with PDF forms.”
I was thoroughly impressed with my experience using Permit Central. The highlight for me was the excellent communication, with email notifications at every step of the application, keeping me well-informed throughout. The ease of uploading documents further streamlined the experience. I highly recommend all the municipalities and regions should adopt this process to make permit applications smooth and straightforward.
"The two-way integration with Waze, and other data feeds into Municipal 511, provides the county a true picture of what is happening in our communities every day."
This is especially critical during emergencies like snowstorms, ice storms, tornadoes and severe thunderstorms. Leveraging the Municipal 511 platform is a great opportunity for the municipalities of Oxford County to work together to improve efficiency, provide better service to our communities and harness technology in a very cost-effective fashion.
"The thing that makes this program so nice is its integration with the routing apps that people are using already."
Providing wider access to the information through the online system could reduce the amount of traffic ending up in county detours if drivers are alerted in time to take alternative routes, which would be safer for our workers and would help traffic congestion.
“It’s essentially a system I don’t need to think about anymore.”
Our timelines are basically down to nothing now, applicants are able to jump online and check the status, we don’t hear from them again. We’ve seen a direct financial benefit from using Permit Central. Not only has it paid for itself, but we’re processing more permit applications with ease, driving increased revenue through more efficient permit processing, making it a valuable investment for North Glengarry’s future.
“Permit Central has made my job much easier.”
I no longer have to print, sign and save permits to different folders. It's easy to review permits in a central location and I can request additional information or changes without phone calls or emails. It makes it easy to apply for a range of permits. Reviewing permits is simple, as well as requesting changes or providing approvals.
“We've been waiting for this!”
Tracking documents is much easier now. Everything is electronic and user-friendly. Extremely pleased with the customer service and issue resolution strategies. I would recommend Permit Central 10/10!
“We’re excited to offer this new system to the public.”
It will make it easier for businesses and individuals to obtain permits for oversize and overweight loads, saving valuable time for applications, and County administrative staff.
"The use of technology to help your residents live better and safer lives"
The project could help Sarnia-Lambton’s bid to reach the top of the list with the Intelligent Community Forum (ICF). This is one of the types of projects that are strongly encouraged and looked on favourably by the ICF – the use of technology to help your residents live better and safer lives.
